Refund policy

Return & Exchange Policy

All of our products are made to order — printed, sewn, or produced specifically for you. As such, we do not accept returns or exchanges on custom items.

All Sales Are Final

Exceptions – Damaged or Incorrect Orders

We will gladly remake or refund your item only if:

  • The product is damaged in transit
  • There is a manufacturing or print defect
  • The product differs from your approved artwork or order details

To request a replacement or refund:

  • Contact us within 3 business days of receiving your order
  • Provide photos of the issue and keep all packaging
  • Receive preauthorization before returning any item

Unauthorized returns will not be accepted or refunded.

Review Before Ordering

Please double-check:

  • Artwork files, colors, and layout
  • Spelling, names, and dates
  • Sizes and quantities

We print exactly what is approved or submitted. Your final review helps ensure accuracy and satisfaction.

Contact Us

If you have any questions or need assistance, our customer service team is ready to help.

Email: info@imprintsip.com
Call or text: 281-302-5845
957 Eldridge Rd, Sugar Land, TX 77478

Thank you for choosing Imprints IP! We appreciate your business and are committed to providing you with the best service possible.