Frequently Asked Questions

Ordering & Payment

When does my order go into production?

After payment has been confirmed, required artwork is approved, and your order is released for production. Production timelines are estimates and vary by product.

Can I pay by Zelle, Cash App, or ACH?

When these methods are offered at checkout, payment must be received and confirmed within 4 hours of placing the order. Unpaid orders may be canceled. Payment delays delay production and completion dates.

Can my business pay by check or purchase order?

Check payments and purchase order terms are available only by prior approval for established business customers. Please contact us before ordering.

Artwork & Production

What artwork files do you accept?

Upload production artwork as a print-ready PDF only. Export your design to PDF at the correct print dimensions; changing a filename to .pdf does not convert the file or improve image quality. If your file is not ready, request artwork assistance before production. See our Artwork & Print-Ready File Center for specifications.

What if my artwork is not print-ready?

We may request a corrected file, or you may request paid artwork assistance. Design, cleanup, recreation, and extensive revisions are quoted based on complexity. No paid artwork work begins until you approve the quote.

Can Imprints IP create my artwork?

Yes. Ask for artwork assistance with your order or contact us with your project details. Fees and timing vary by scope.

Will I approve a proof?

When a proof is provided, review names, spelling, dates, dimensions, colors, and layout carefully. Production starts only after required approval. Printed colors can differ from screen colors.

How long does production take?

Many standard large-format items take approximately 3–5 business days after payment confirmation and required artwork approval. Specialty products, revisions, and rush requests may require different timelines.

Pickup, Shipping & Returns

Is local pickup available?

Yes. Pickup is available at 957 Eldridge Rd, Sugar Land, TX 77478. Please wait for pickup confirmation before arriving.

What if my shipment is delayed or damaged?

Carrier delivery estimates are not guaranteed. Contact us promptly about damage, keep the packaging, and provide photographs so the issue can be reviewed and any appropriate carrier claim pursued.

Can I cancel or return a custom order?

Customized products generally cannot be returned for a change of mind. Artwork and setup work already performed may be chargeable even if a project is canceled before approval. Fees for paid design services are disclosed and agreed before work begins. After artwork approval and production authorization, customized orders are generally nonrefundable, subject to applicable law and remedies for defective, damaged, or incorrect orders. See our Refund Policy for the current terms.

Do you offer nonprofit discounts?

Eligible organizations may qualify for special pricing after providing required documentation. Promotions and discount combinations are subject to their stated terms.